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Privacy Policy

In accordance with the General Data Protection Regulation (EU) 2016/679, the Company undertakes to ensure privacy, protection and security in the processing of personal data, as well as all other rights of the holders who are Included in the RGPD. All personal data transmitted by data subjects are used solely for the purposes for which they are collected in accordance with this privacy policy.

Data collection and processing

Osteotech Technology and development, Lda It is the entity responsible for the collection and processing of personal data and for ensuring the protection of your privacy, acting in accordance with the law and the new Data protection regulation, and determines Means of treatment and purposes. ' Personal data ' means information relating to an identified or identifiable natural person (' data subject '). A natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or (a) One or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; Personal data filed at Osteotech, including the data collected automatically, has been collected/communicated throughout contractual relationships and interactions, in particular those occurring on the website at the initiative of the user , being the object of treatment with respect for compliance with the legislation in force. In the performance of its activity, Osteotech collects the following data from its users, customers and suppliers:
  • Full name.
  • Function/Position
  • E-mail and/or postal address;
  • Telephone and/or mobile number;
  • Address and NIF for invoicing purposes.
The data collected and processed by Osteotech will be stored for the period necessary for its purposes. In accordance with article 9 of THE GPD, Osteotech will not collect or treat specially protected personal data or special categories of personal data.

Purposes of the collection and processing of personal data

The purpose of the collection and processing of data is to :
  • Provision of services or sale of products in the scope of its activity of Osteotech;
  • Marketing actions, including digital marketing, communication and dissemination of novelties related to the products and/or services rendered, through automated means, electronic support, including telephone calls, SMS, MMS, websites or any other electronic channel;
  • Communication/contact with the customer, including newsletters;
  • Measurement/evaluation of customer satisfaction related to the quality of products and services rendered;
Guarantee Compliance with legal obligations, namely tax data, customs obligations, audits, fraud prevention or preservation and defense of the legal rights of the company.

Data storage

Osteotech will retain the personal data collected and/or transmitted for the period necessary to fulfill the contractual purposes/or to achieve the purpose for which they were collected, while the commercial relations were maintained.

Osteotech personal data in cases where its retention is necessary for compliance with law, regulation or other legal purposes.

Data communication to third parties

The data and information collected are stored in the Osteotech databases and are not shared, sold, marketed or transferred to third parties, as a general rule, except for the purpose of obtaining the consent of the users, or in cases where the Sharing thereof with third parties results from an imperative rule of law, in particular where:
  • The transmission is carried out in the context of compliance with a legal obligation, a deliberation of the National Data Protection Commission;
  • The communication is carried out to protect the users ' vital interests or any other legitimate purpose provided for by law.
  • To ensure transport services and postcards – through the suppliers/external entities requested by Osteotech for the purpose of delivering products/equipment;
  • Where the use of subcontractors/service providers is necessary;
  • When legally permitted, Osteotech may also transfer your personal data to courts, law enforcement authorities, regulators or lawyers, if necessary to comply with the law or for the establishment, the Exercise or the defence of a lawsuit.

Data security

Osteotech develops its best efforts to protect personal data collected by adopting the appropriate technical, operational and organisational measures and necessary for the protection and security of data collected and stored in such a way as to prevent the loss , unauthorized access, misuse, alteration, disclosure or destruction. 

Because we value the privacy and confidentiality of users, customers, suppliers and partners, Osteotech assures the technical and human means to ensure the integrity of personal data and its With respect for their confidentiality and the rights of data subjects, with particular emphasis on sensitive personnel. All Osteotech interlocutors should be aware that, without the adoption of appropriate security measures, namely, safe configuration of the navigation program, updated antivirus software, security barrier software and Use of software of dubious origin, increase the risk of personal data and passwords being accessed by third parties unduly.

Rights of the holders of personal data

In accordance with the data protection legislation in force, the holders of the personal data are entitled to:


Requesting access to your personal data and rectification in the event of an error
The right of access allows access by the data subject to the information collected and treated by Osteotech, in particular to verify the integrity of them and, as well, the purposes for which they are to be used, also allowing to alert to the Need for updates or corrections if errors occur


Limiting the processing of personal data
The right to limitation of treatment allows the holder of personal data to request the restriction of the processing of his/her personal data, if it is invoked to apply one of the following situations:
  • If the personal data subject disputes the accuracy of the personal data;
  • If the processing of personal data has been and the data subject opposes the erasure of personal data and requests, on the other hand, the limitation of its use;
  • If the controller no longer needs personal data for treatment purposes, but such data is required by the holder for the purposes of declaring, exercising or defending a right in a judicial proceeding;
  • If the data subject opposes the treatment thereof until it is concluded that the Controller has exercised its functions in a legitimate way.
Data portability
The right to portability allows the owner of the personal data to request the person responsible for the processing thereof, that his/her personal data be transferred to himself or to another controller. This right depends on three conditions:
  • It may only occur in cases where the data have been collected based on the consent or the execution of a contract;
  • Only when the treatment is performed by automated means;
  • In cases where it requests the transmission of data to another person, if technically possible (computer systems are compatible,...)
To deletion and/or to be forgotten
The right to erasure, or right to be forgotten, allows you, in certain situations, to require your data to be eliminated one of the following reasons:
  • Personal data is no longer necessary for the purpose that motivated its collection or treatment;
  • The holder has withdrawn his consent for the processing of data (in cases where the treatment is based on consent) and there is no other basis or source of lawfulness for the said treatment;
  • Where the data subject exercises the right of opposition and there are no prevailing legitimate interests justifying the treatment;
  • The processing of the data is illicit.
The right to erasure shall not take place in cases where the exercise of the right to freedom of expression and information is concerned, as well as in cases where it is necessary for the fulfilment of a legal obligation, or for scientific research purposes or Historical or statistical purposes and also for the exercise of the right to defend a right in judicial and complaint-making proceedings with the competent authorities.

To Oppose treatment
The personal data subject may exercise the right to oppose treatment, except where there are compelling and legitimate reasons for such treatment that prevail over the interests, rights and freedoms of the data subject, or for the purposes of Declaration, exercise or defence of a right in a judicial proceeding.


To which consent is withdrawn
If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw consent at any time, although that right does not compromise the lawfulness of the treatment carried out on the basis of the consent Previously given, nor the subsequent treatment of the same data, based on another legal basis, as is the case of compliance with the contract or the legal obligation to which Osteotech is subject to the revocation only future effects. If you have any questions or concerns about how we proceed to the processing of your personal data, and/or in case of doubt about the privacy policy, or if you wish to exercise any of your rights referred to above, you may contact us through the E-mail geral@osteotech.pt or by letter to the address:

Osteotech Technology and development, Lda. - Rua João de Barros N. º 19, 2765 – 099 Estoril, 

If you consider that your personal data rights have been violated, you have the right to file a complaint with the National Data Protection Commission www.cnpd.pt.